Álvaro Obregón

Miguel

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NETWORK&nbsp;OPERATIONSResponsable for overseeing incident response,outage mitigation, oversight of automation task, and supporting network operational health improvements. We are looking for candidates with a passion to influence others while collaborating with cross functional teams in managing overall network availability for everyone at&nbsp;OCD&nbsp;TECH.ACTIVITIESSupport infrastructure incluiding switches, routers, wireless, optical connections and firewalls deployed in our clients networks.Monitor the performance and status ot the network and security appliances* Interface with vendor support for release, maintenance, incidents * Interface to Service Operations &amp; Control for compliance and execution of global processes.* Establish and maintain standards by supplying functional documentation, including diagramming, for cross training and support purposes as directed.* Apply security updates.* Manage and report an uptime, availability,&nbsp;MTTR, major and minor incidents and root cuases.REQUIRED&nbsp;KNOWLEDGE* Advance knowledge of telepresence endpoint, softphones, route patterns and translation patterns* Advance knowledge and experience with voice/&nbsp;PBX/TDM/Telephon y/&nbsp;IPT/ VoIP, messaging, the H32X and&nbsp;SIP&nbsp;suite of standards, IP communications and protocols incluiding&nbsp;TCP,&nbsp;UDP,&nbsp;RTP,&nbsp;SCCP,&nbsp;MGCP.COMPETENCIES,&nbsp;SKILLS&nbsp;AND&nbsp;EXPERIENCE* 4-5 Years of hands-on IT experience in a technical/helpdesk role.* 4-5- years of hands-on experience with at least one infrastructure technology ( for example:&nbsp;UNIX&nbsp;or Windows)* Solid knowledge in Microsoft Excel ( Power Query highly desirable)* Advance level English* Technical English required* Highly motivated, driven and willing to work independently while receivinf instruction through supervision in a highly regulated enviroment* Proactive* Teamwork#NuvitService

Network Operations

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